How do I make a new booking?

Using MobileDOCK to make a new booking is simple and quick once you have created your MobileDOCK account and registered your destination company credentials

To make a new booking, watch this video, or follow this process:

1. From either the My Appointments, Appointment Detail, or My Schedule page click on the add appointment icon
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2. If you have registered more than 1 destination company credential, you will be presented with the option of a booking at 1 of your destinations
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• Select the icon for the destination company you wish to make a booking to
• If you have only 1 credential for 1 destination company, then you will go straight to the booking page for that destination
3. Once you have selected a destination company, you will be presented with a booking screen for that destination
• Below is an example for Westfield
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• Each appointment screen for each destination company may be slightly different
4. When the screen is first shown, it will have a status New, and be coloured green. For an explanation of what the appointment status' are, and what colours they are, please refer to this FAQ What do the different appointment colours mean.
5. Enter the data fields as required. In general, you will always need to enter
• Requested Date - The date you want to book into the destination. This is a pop-up calendar. Select a date from the calendar.
• Requested Time - The time you would like to arrive at the destination. Select a time from the pop-up list of times
• Carrier - A drop down list of carriers associated with your credentials for the destination company
• Retailer/Supplier/Receiver - A drop down list of parties associated with your credentials for the destination company
• Centre/Destination - A drop down list destination centres for the destination company associated with your credentials for the destination company
• At this point the Site Instructions will be shown for the selected Centre/Destination
• Please read these instructions, as they will contain important information about the delivery destination
• The site instructions may also contain a link to a web site for terms and conditions of entry, or site safety
• Vehicle Type/Unload Method/Dock Area -  A drop down list of vehicle types or dock areas available able to be used for the destination company. Select the one which most closely matches the vehicle or dock area you will use.
• At least 1 Quantity - You will need to enter at least 1 quantity to represent what you are delivering to the destination
6. Once you have entered all of the required information, click on either the Save Draft or Save Appointment buttons
• Save Draft - This will save your appointment request in a Draft status, and will not attempt to automatically approve, or submit the appointment for manual approval
• Save Appointment - Will save the appointment request, and if auto-approval is enabled for you at the destination company, automatically approve to the requested date and time. If auto-approve is not enabled, then the appointment request will be saved to a Submitted status, and a destination company administrator will review the request and manually approve or reject the request
7. In most cases, where auto-approve is enabled, your request will be automatically approved, and an approval number assigned.
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• Your request will have been assigned an Approval Number. This Approval Number is your entry authorisation to the destination company. Please refer to the FAQ What is an Approval Number
8. Your request may not be approved for a number of reasons. A full explanation of these reasons can be found in the FAQ My appointment request was not approved
1. Auto-approval not enabled
2. Destination docks closed at the requested time. You will be shown some alternate available times
3. No dock able to accept your vehicle type and products
4. A longer than normal appointment duration is required to unload the quantity of products you are delivering, and a special approval is required