How to Raise a RMA ticket With Geotab

To raise an RMA ticket with Geotab, follow these steps:

1. Device Identification: Determine The GO Device Serial Number and collect the neccessary information required for geotab investigation to determine the Go9 device replacement or needs fixing. ( you can find the questions to ask the customer in this article Device Query ( device not functioning ) for Geotab – Welcome to Customer Support Services! (zendesk.com)  ) 
2. Request Submission: Send an RMA request for the GO device to Geotab Support by:
- Emailing [e-mail]
- Using the portal ( MyAdmin (geotab.com) ) 

This can be done by login in > Navigating to Support > Helpdesk Tickets 

3. Information Inclusion: Include the serial number of each GO device to be returned and provide the necesarry information collected for replacement of device. 

4. Await New Devices: After Bestrane submits Customers RMA form, Geotab will process it and dispatch new devices along with a pre-paid shipping label.( This Can take upto 4 weeks) 

Note that customers cannot initiate their own RMA as all orders are managed through MyADMIN, the reseller account. For any issues, contact Bestrane Support directly. Hope this helps! 😊